Service Agent
Resolves cases end-to-end on web, in-app, and across messaging channels. Handles deflection-grade questions, escalates the rest, logs everything.
Agentforce 360
Build your Agentforce-powered workforce.
Salesforce's flagship agentic platform — implemented properly, shipped quickly, and tuned continuously. We design, build, and operate Agentforce agents that work alongside your team across sales, service, and revenue operations.
What is Agentforce?
An autonomous workforce, native to Salesforce.
Agentforce is Salesforce's platform for building, deploying, and managing autonomous AI agents inside the world's #1 CRM. Built on the Atlas reasoning engine, agents plan and execute multi-step work — grounded in your Data Cloud, secured by the Einstein Trust Layer, and orchestrated through Agent Builder.
With Agentforce 360 — Salesforce's 2025–2026 platform expansion — agents now operate across voice, omnichannel customer journeys, computer-use workflows, and Slack. The result is a unified digital labor layer that scales customer-facing capacity without scaling headcount.
- Atlas reasoning engine for multi-step planning
- Data Cloud grounding for trustworthy responses
- Einstein Trust Layer for masking, prompt defense, audit
- Agent Builder + MCP for low-code customization
The Salesforce vision
"Every business will deploy a limitless workforce of digital labor."
Salesforce is reframing the company itself around the Agentic Enterprise — a future where AI agents handle a growing share of customer-facing and operational work. Pluvo is built to make that real for SMBs, today.
Agent types
The agents we deploy.
Each comes with proven use-case patterns, but every implementation is tailored to your data, processes, and customers.
Sales Coach Agent
Real-time deal coaching, call analysis, next-best-action prompts. Helps reps close more deals without slowing them down.
SDR Agent
Qualifies inbound leads in seconds, books meetings, follows up — never sleeps, never forgets a touch.
Customer-facing copilots
Embedded in your portal, app, or Experience Cloud site — guiding customers through onboarding, billing, and self-service.
Internal ops agents
Custom agents for finance, HR, and operations. Order lookups, policy questions, internal triage — all inside Slack.
Custom agents
Bespoke agents on Agent Builder — your topics, your actions, your data, your guardrails. We build them with you.
Our delivery framework
The Pluvo Agentforce playbook.
A repeatable seven-stage process that takes you from "we should look at agents" to a production deployment your team trusts.
Discover
Goals, data, processes, KPIs. Pick the highest-leverage first agent.
Topic & Action Design
What the agent does, the boundaries it respects, the actions available to it.
Grounding
Wire Data Cloud, knowledge articles, and APIs so the agent answers from truth.
Guardrails
Trust Layer config, masking, prompt defense, escalation rules, audit logging.
Test & Evaluate
Structured AI evaluations, regression suites, human-in-the-loop validation.
Rollout
Shadow mode, soft launch, full launch — staged with measurable checkpoints.
Optimize
Trace analysis, topic tuning, action expansion. Compounding gains every month.
Scale
Add more agents on the same foundation, faster each time.
Compare
Agentforce vs. legacy chatbots.
| Legacy chatbots | Salesforce Agentforce | |
|---|---|---|
| Decision making | Rule-based decision trees, scripted flows | Atlas reasoning engine — plans multi-step actions |
| Data awareness | Limited or static knowledge base | Grounded in Data Cloud — unified, real-time customer context |
| System actions | Read-only, hand-offs only | Reads and writes to CRM, ERP, external APIs via tools |
| Trust & security | Bolt-on, often inconsistent | Einstein Trust Layer: masking, prompt defense, zero retention |
| Channels | Web chat (sometimes more) | Web, mobile, voice, email, Slack, WhatsApp, embedded copilots |
| Build pace | Engineering-heavy or vendor-locked | Low-code Agent Builder + Apex / Flow / MCP for power users |
Outcomes
What clients are seeing.
Anonymized snapshots from Pluvo SMB engagements and Salesforce-published Agentforce benchmarks.
Mid-market SaaS firm
Service Agent deployed in 90 days. Tier-1 deflection on routine billing and onboarding cases — freeing the human team for the cases that actually matter.
Professional services firm
SDR Agent qualifies inbound leads in seconds, books meetings 24/7, and updates Salesforce automatically. Pipeline coverage doubled in one quarter.
B2B distributor
Custom internal agent in Slack for order lookups, inventory questions, and account history. Saved hours of admin time per week per rep.
FAQ
Frequently asked questions.
What is Salesforce Agentforce?
Agentforce is Salesforce's platform for building and deploying autonomous AI agents directly inside the Salesforce ecosystem. Agents reason, plan, and take action across CRM data, business systems, and customer channels — grounded by Data Cloud and protected by the Einstein Trust Layer.
How long does an Agentforce implementation take?
For an SMB, Pluvo typically ships a first production-ready agent in 60–120 days, depending on the data readiness of the Salesforce org and the complexity of the actions required. Subsequent agents move much faster once the foundation is in place.
What's the difference between Agentforce and a traditional chatbot?
Chatbots follow scripted decision trees and surface canned answers. Agentforce agents reason about a goal, plan multi-step actions, call tools and APIs, write to systems of record, and adapt within guardrails. They are autonomous digital workers — not menus with personality.
Do I need Salesforce Data Cloud to use Agentforce?
Not strictly required, but strongly recommended. Data Cloud unifies customer data across systems and grounds agent responses in real, trustworthy context — reducing hallucinations and improving outcomes. We help assess whether Data Cloud is needed for your use case during discovery.
Is Agentforce safe for regulated industries?
Yes. The Einstein Trust Layer provides PII masking, prompt defense, zero-data retention, and audit logging. Pluvo configures these controls for healthcare, financial services, and other regulated industries during implementation.
How much does Agentforce cost?
Salesforce prices Agentforce on a per-conversation basis with bundled options for existing customers. Implementation costs depend on scope. Pluvo provides a transparent, fixed-fee quote after discovery so there are no surprises.
What if we're not on Salesforce yet?
That's fine — we handle full Salesforce implementations as well, and can sequence the platform setup and the first agent rollout into one coherent program.