PluvoSign & demo account terms

Effective date: January 1, 2025
Last updated: June 7, 2026

1. About these terms

These PluvoSign & Demo Account Terms ("PluvoSign Terms") govern your use of the PluvoSign electronic-signature platform and any free PluvoSign demo account provided by Pluvo AI Consulting ("Pluvo", "we", "our", "us"). They supplement, and form part of, our general Terms of Service, Privacy Policy, and Refund Policy. Where these PluvoSign Terms conflict with the general Terms of Service on a PluvoSign-specific matter, these PluvoSign Terms control.

By subscribing to PluvoSign, by creating a PluvoSign demo account, or by otherwise using the platform, you agree to these PluvoSign Terms. If you are agreeing on behalf of a business, you confirm that you are authorized to bind that business.

2. What PluvoSign is

PluvoSign is a private electronic-signature platform built on OpenSign, a mature open-source e-signature platform, which Pluvo brands, hosts, hardens, and maintains. On the Standard, White-label, and Custom plans, Pluvo deploys, brands, secures, backs up, updates, and supports a dedicated instance of the platform on your own server. The Cloud plan is a hosted, multi-tenant account on shared Pluvo infrastructure, priced per user. Plan features and pricing are described on the PluvoSign product page.

3. Subscriptions, billing, and refunds

Paid PluvoSign subscriptions are billed monthly or annually as selected at checkout and renew automatically until cancelled. Payments are processed by Stripe. Plans, fees, automatic renewal, price changes, failed payments, cancellation, and the 30-day money-back guarantee are governed by Section 7 and Section 8 of our general Terms of Service and by our Refund Policy, which are incorporated here by reference.

4. Your account and acceptable use

You are responsible for the accuracy of your account information, for all activity under your account, and for keeping your credentials and those of your users secure. You agree not to:

• Use PluvoSign for any unlawful, fraudulent, or deceptive purpose
• Send spam, phishing, malware, or unsolicited bulk messages
• Upload or send content that is illegal, infringing, defamatory, or that you do not have the right to share
• Attempt to gain unauthorized access to the platform, other tenants, or underlying infrastructure
• Interfere with or disrupt the integrity or performance of the platform
• Resell or provide the platform to third parties except as expressly permitted by your plan

Fair use (Cloud plan). The Cloud plan includes unlimited documents subject to fair use, meaning ordinary business signing by your licensed users. Automated, machine-generated, resold, or abnormally high-volume sending that degrades the shared infrastructure for other customers is not fair use. If your usage is consistently far beyond a typical business of your size, Pluvo may contact you to discuss moving to a dedicated Standard or Custom plan.

5. Your documents and data

As between you and Pluvo, you own the documents and data you upload to or generate within your PluvoSign instance. For subscribers, your instance runs on your own dedicated server, and North-American hosting is available for firms with data-residency requirements.

You are solely responsible for the legality, accuracy, and appropriate use of the documents you process, and for obtaining any consents required from your signers. PluvoSign is a tool for capturing electronic signatures; it does not provide legal advice, and you are responsible for determining whether an electronic signature is appropriate and enforceable for your specific use.

6. Electronic signatures and legal validity

Electronic signatures are legally recognized in Canada, the United States, and most jurisdictions. Every document completed in PluvoSign includes a full audit trail and a completion certificate recording who signed, when, and from where. Whether a particular document is legally valid depends on the laws that apply to it and how it is used, which remain your responsibility.

7. Security, backups, and availability

Pluvo applies reasonable security measures, including encrypted, automatic off-server backups and monitoring, as described on the product page. We provide best-effort support during business hours. Dedicated service-level agreements (SLAs) are available on the Custom tier. Except where a written SLA states otherwise, the platform is provided without an uptime guarantee.

8. Demo accounts

Pluvo offers free PluvoSign demo accounts so you can evaluate the platform. Demo accounts are provided for evaluation and testing purposes only and are subject to the following terms in addition to the rest of these PluvoSign Terms:

• Email-only sending. In a demo account, you may send documents only to your own email address, the address used to create the demo. You may not send documents to clients, colleagues, or any other third party from a demo account.
• Not for production use. Demo accounts are not intended for real, binding, sensitive, regulated, or confidential documents. Do not upload personal information of others, payment details, health records, or anything you cannot afford to lose.
• Automatic deletion after 14 days. Demo accounts, together with all documents, templates, and data they contain, are permanently deleted 14 days after signup. Deletion is automatic and irreversible, and we are not able to recover demo data after it is removed. If you want to keep your work, subscribe to a paid plan or export it before the 14-day period ends.
• No warranty or SLA. Demo accounts are provided "as is", with no availability guarantee and no support commitment. We may change, limit, suspend, or discontinue demo accounts, or remove any demo account, at any time and without notice.
• Fair use. Demo accounts are for genuine evaluation. We may apply usage limits and may suspend or delete accounts that are abusive, automated, or used to circumvent paid plans, including repeated re-signups to extend the trial.

How we handle the personal data you provide for a demo, including the email address used to sign up, is described in our Privacy Policy.

9. Intellectual property and open source

PluvoSign is built on OpenSign, which is distributed under its own open-source license. Your rights to that underlying software are governed by its license. The "PluvoSign" and "Pluvo AI" names, logos, branding, and Pluvo's own configurations, deployment tooling, and materials are the property of Pluvo AI Consulting or its licensors. Nothing in these PluvoSign Terms transfers ownership of Pluvo's intellectual property to you.

10. Termination, export, and continuity

You may cancel a paid subscription at any time; cancellation stops future renewals, and your access continues until the end of the period you have already paid for. If you decide to move on, Pluvo will work with you on a full export and handover of your documents. Because your instance runs on open-source technology, you are not locked in. If Pluvo ever ceased operations, we would provide a handover document and your server credentials so you could continue running the platform independently or move it elsewhere.

We may suspend or terminate access if you materially breach these PluvoSign Terms or use the platform in a way that is unlawful or that threatens the security or integrity of our systems or other customers.

11. Disclaimers

Except as expressly stated in a separate written agreement, PluvoSign and demo accounts are provided "as is" and "as available," without warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the platform will be uninterrupted, error-free, or that it will meet your specific requirements.

12. Limitation of liability

To the maximum extent permitted by applicable law, Pluvo AI Consulting and its team members are not liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or business opportunities, arising from or related to your use of PluvoSign or any demo account, even if advised of the possibility of such damages.

Our total aggregate liability for any and all claims arising from or related to PluvoSign or a demo account is limited to the greater of (a) the total PluvoSign fees you paid to Pluvo in the twelve (12) months immediately before the event giving rise to the claim, or (b) one hundred Canadian dollars (CAD $100). Demo accounts are provided free of charge, and our liability in connection with a demo account is limited to CAD $100.

13. Changes to these terms

We may update these PluvoSign Terms from time to time to reflect changes in the product, our practices, or legal requirements. The "Last updated" date above reflects the current version. Continued use of PluvoSign or a demo account after changes are posted means you accept the updated terms.

14. Governing law

These PluvoSign Terms are governed by the laws of the Province of Ontario, Canada, without regard to conflict-of-laws principles. Any disputes will be resolved in the courts of Ontario, Canada.

15. How to contact us

Questions about these terms? Reach us through our Contact page, by phone at +1 (613) 909-3003, or by mail at:

Pluvo AI Consulting
150 Elgin St.
Ottawa, Ontario
Canada