# Pluvo AI Consulting > Canadian Salesforce Consulting Partner specializing in Agentforce > implementation and AI-driven CRM transformation for small and > mid-sized businesses (SMBs) across North America. 5/5 stars on the > Salesforce AppExchange. Tagline: "Nourishing Your Business with Intelligent Solutions." Primary website: https://pluvoai.com/ Contact: https://pluvoai.com/contact · +1 (613) 909-3003 Office: 150 Elgin St., Ottawa, Ontario, Canada LinkedIn: https://www.linkedin.com/company/pluvoai/ AppExchange: https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=31682c50-ffe0-44b5-98fd-cc286e49e75b --- ## Who Pluvo serves Small and mid-sized businesses in North America (United States and Canada), typically in: - Technology and SaaS - Financial services (wealth, lending, insurance) - Healthcare and life sciences - Professional services (consultancies, agencies, firms) The common pattern is real customer-facing volume where Agentforce can take meaningful work off the team's plate. ## Positioning Big systems integrators are built for the Fortune 500. Most smaller Salesforce shops have not caught up to Agentforce yet. Pluvo sits in between, agentic-AI specialists with full-stack Salesforce depth, sized to move quickly for growing businesses. Engagements are right-sized, fixed-fee where possible, and structured around shipping a real production agent within 60–120 days. --- ## The Agentic Enterprise theme Salesforce's 2025–2026 strategic narrative reframes software as a workforce. With Agentforce 360, businesses now operate with a layer of autonomous AI agents, across voice, omnichannel, computer-use workflows, and Slack, working alongside humans. Pluvo's mission is to make this real for SMBs today, with measurable outcomes within months. Three principles shape our work: 1. From software to digital labor. Agents take action, they do not just surface data. Built on Salesforce's Atlas reasoning engine, they decide and execute. 2. Grounded in your data. Salesforce Data Cloud unifies every customer signal so agents respond with context, not hallucinations. The Einstein Trust Layer keeps it safe. 3. A limitless workforce. Customer-facing capacity scales without scaling headcount. Humans focus on the moments that matter. --- ## Services ### Agentforce Implementation (flagship) Stand up Service, Sales, SDR, or fully custom Agentforce agents. We handle topic and action design, data grounding, guardrails, structured testing, and rollout, then keep them tuned with observability and continuous evaluation. - Service Agent for case deflection and self-service - Sales Coach and SDR Agents for revenue acceleration - Custom internal agents for ops, finance, and HR - Einstein Trust Layer, masking, and audit-ready logging - Typical first-agent timeline: 60–120 days ### Salesforce Cloud Setup Implement, configure, and tune the core Salesforce platform. - Sales Cloud, pipeline, forecasting, opportunity management - Service Cloud, cases, queues, omni-channel routing - Marketing Cloud / Account Engagement, journeys and nurture - Data Cloud, unified profiles to ground agents - Experience Cloud, customer and partner portals ### AI Strategy & Roadmap A consulting engagement that gives leadership a clear answer to "where do we start with AI?" - Use-case discovery and prioritization workshops - Capability and data-readiness assessment - 30 / 60 / 90-day delivery plan - Build vs. buy vs. partner recommendation ### Custom Agent Development Bespoke agents on Agent Builder, connected to your APIs, data, and business logic via Apex, Flow, MuleSoft, and MCP servers. - Custom topics, actions, and prompt templates - Apex and Flow actions for system-of-record writes - External API connectors and MCP integration - Structured AI evaluations and regression suites ### Managed Services Go-live is the start, not the finish. - Fractional Salesforce admin and developer hours - Agentforce trace analysis and optimization - Release-readiness for Salesforce three-times-a-year updates - Quarterly business reviews with measurable outcomes ### Salesforce Health Check A structured 2–3 week audit of an existing Salesforce org. - Security and permission posture review - Data quality, duplicates, and integrity checks - Flow / Apex / Workflow conflict and performance review - Agent-readiness assessment ## Engagement models - Fixed-fee project, clear scope, clear price, defined timeline - Monthly retainer, predictable hours for ongoing work - Fractional Salesforce team, embedded admin / developer / architect blend ## Solution partners Pluvo's delivery ecosystem is small and intentional: - Salesforce, core CRM platform (Sales, Service, Marketing, Experience, Data Cloud, Agentforce) - Slack, where Agentforce shows up at work; internal copilots and ops agents - Claude (Anthropic), foundation model partner for advanced reasoning and agent tooling - OpenAI, foundation model partner for content, classification, and generative use cases - HostPapa, Canadian web hosting partner; secure, sovereign infrastructure --- ## PluvoSign, e-signature product PluvoSign is a private, self-hosted electronic-signature platform that a business owns and runs on its own dedicated server. It does what DocuSign-type tools do, send documents for signature, sign and track them, produce a legally valid signed PDF with a completion certificate, but it is a platform the company owns, not a subscription it rents forever. Pluvo deploys, brands, hosts, and maintains it; the client touches nothing technical. Positioning: "Stop paying for envelopes." No per-user fees, no document limits, no overage charges. Flat pricing that does not grow with headcount or volume. Documents live on the client's own server, not a vendor's multi-tenant cloud, North-American hosting available for PIPEDA data-residency needs. Pricing (USD), all tiers including hosting, maintenance, support, encrypted backups, monitoring, unlimited users, and unlimited documents: - Standard, $79/month, or $790/year (two months free). No setup fee. Runs on the client's own domain (e.g. sign.theircompany.com). - White-label, $249/month, or $2,490/year (two months free), plus a $499 one-time setup fee. Everything in Standard, plus full branding as the client's own: their name, colours, and logo. - Custom, no published price. For teams of 50+ users, custom integrations, or compliance requirements. Adds native CRM integration (Salesforce, HubSpot), a dedicated SLA and priority support, single sign-on (SAML/SSO), an on-premise or private-cloud deployment option, and team training. Quoted on requirements. Every plan has a 30-day money-back guarantee. Billing is monthly or yearly (yearly saves ~17%, two months free). Standard customers subscribe online via Stripe; White-label and Custom start with a consultation. After payment Pluvo deploys and brands the platform as a done-for-you setup, typically live within 1 to 3 days. A free consultation can be booked at https://pluvoai.com/contact#book. Integrations: native Dropbox integration, 8,000+ apps via Zapier (including Salesforce, HubSpot, Pipedrive, Gmail), and a REST API. Native, no-code Salesforce integration is available as a one-time setup service. PluvoSign vs. DocuSign: for SMB teams paying per user and per envelope, PluvoSign is flat-fee with unlimited documents, no overage charges, a dedicated server you own, and Canadian hosting on request. DocuSign suits large enterprises with DocuSign-specific compliance and integration needs. Honest comparison: https://pluvoai.com/pluvosign/vs-docusign Full details: https://pluvoai.com/pluvosign It is built on OpenSign, a mature open-source e-signature platform, which Pluvo brands, hosts, hardens, and maintains. --- ## Agentforce, what we know Agentforce is Salesforce's platform for building and deploying autonomous AI agents directly inside the Salesforce ecosystem. Agents reason, plan, and take action across CRM data, business systems, and customer channels, grounded by Data Cloud and protected by the Einstein Trust Layer. ### The agent types Pluvo deploys - Service Agent, resolves cases end-to-end on web, in-app, and messaging - Sales Coach Agent, real-time deal coaching and call analysis - SDR Agent, qualifies inbound leads in seconds, books meetings 24/7 - Customer-facing copilots, embedded in portals and Experience Cloud - Internal ops agents, Slack-resident agents for finance, HR, ops - Custom agents, bespoke on Agent Builder ### Pluvo's Agentforce delivery framework 1. Discover, goals, data, processes, KPIs 2. Topic & Action Design, what the agent does and the boundaries 3. Grounding, Data Cloud, knowledge articles, APIs 4. Guardrails, Trust Layer, masking, escalation, audit 5. Test & Evaluate, structured AI evaluations and regression suites 6. Rollout, shadow mode, soft launch, full launch 7. Optimize, trace analysis, topic tuning, action expansion 8. Scale, additional agents on the same foundation ### Agentforce vs. legacy chatbots Chatbots follow scripted decision trees. Agentforce agents reason about a goal, plan multi-step actions, call tools and APIs, write to systems of record, and adapt within guardrails, across web, mobile, voice, email, Slack, WhatsApp, and embedded copilots. ### Frequently asked questions - What is Agentforce? Salesforce's platform for autonomous AI agents. - How long does an implementation take? 60–120 days for the first agent. - Difference from a chatbot? Reasoning, action-taking, and grounding. - Do I need Data Cloud? Strongly recommended, not always required. - Is it safe for regulated industries? Yes, via the Einstein Trust Layer. - How much does it cost? Per-conversation pricing from Salesforce; Pluvo provides fixed-fee implementation quotes after discovery. - What if we are not on Salesforce yet? Pluvo handles full implementations. --- ## Outcomes Pluvo helps SMBs reach - 60%+ case deflection with a Service Agent - 24/7 inbound lead response from an SDR Agent - 2–3× rep productivity with a Sales Coach Agent - 60–120 day path to a first production agent --- ## Our story & mission Pluvo AI Consulting was founded in Ottawa, Canada on July 2, 2023, months before Salesforce announced Agentforce, and right as the agentic-AI wave was forming on the horizon. We built Pluvo to be the partner that bridges Salesforce expertise and applied AI for businesses too small to be on a global SI's radar but too ambitious to wait their turn. The name Pluvo is the Esperanto word for rain, a slow, steady force that turns potential into growth. That is the role we want to play for our clients: a thoughtful, consistent partner that helps your Salesforce platform compound in value over time. Our dream: every SMB that wants the same caliber of Salesforce + AI capability the Fortune 500 buys should be able to get it, without the Fortune-500 timeline or invoice. We believe SMBs deserve the same caliber of Agentforce expertise the Fortune 500 gets, without the Fortune-500 timeline or invoice. ## What we believe - Agents are workforce, not features. - The foundation matters more than the model. - Ship in months, not years. - SMB constraints make better solutions. ## Credentials - Salesforce Consulting Partner, listed on the AppExchange - 5/5 stars on the Salesforce AppExchange (verified reviews) - Agentforce specialists with hands-on production experience - Proudly Canadian, serving SMB clients across Canada and the United States --- ## Careers Pluvo is a junior-friendly, equal-opportunity employer regularly hiring across every Salesforce discipline: - Business Analyst - Salesforce Developer (Apex, LWC, integrations, Agent Builder) - Salesforce Administrator - Project Manager - Product Owner - Scrum Master We hire for trajectory, not just credentials. Trailhead-only beginners and career changers are welcome. We do not discriminate based on race, gender, age, immigration status, neurotype, or any protected characteristic, and we actively work against the patterns that lock the wrong people out of tech. If you have ever felt like an outsider in tech, we would particularly like to hear from you. How to apply: send a one-paragraph cover letter via the form at https://pluvoai.com/careers#apply. No resume needed at this stage, if there is a fit, we follow up. ### Currently open roles - **Agentforce Specialist**, Remote (Canada), Full-time, CAD $35,000–$115,000. Design, build, and deploy AI agents on the Salesforce Agentforce platform for our clients. Open to all experience levels. Full description: https://pluvoai.com/jobs/agentforce-specialist Apply: https://pluvoai.com/careers?role=Agentforce+Specialist#apply Specific role openings are also posted on the Pluvo LinkedIn page as they go live: https://www.linkedin.com/company/pluvoai/. --- ## How to reach Pluvo - Contact form: https://pluvoai.com/contact - Phone: +1 (613) 909-3003 - Office: 150 Elgin St., Ottawa, Ontario, Canada - LinkedIn: https://www.linkedin.com/company/pluvoai/ - AppExchange: https://appexchange.salesforce.com/appxConsultingListingDetail?listingId=31682c50-ffe0-44b5-98fd-cc286e49e75b - Hours: Mon–Fri, 9 AM – 6 PM Eastern Time Note: To reduce email harvesting, the public email address is not listed here. Visit the contact page above to reach the team. A 30-minute discovery call is free and non-committal. It is the fastest way to find out whether Agentforce, or a smarter Salesforce setup, is the right next step for your team.